How to access your call statistics

To access and download the statistics of your calls on the UI, click on the Reports TAB and choose the list of calls to be analysed. (using the keys for incoming calls, calls made and lost call)

By clicking on the button it you can open a pop up screen of the call reports that provides more information and tools for monitoring and reporting your telephone activity.

 

At the top of the new panel that opens, there are additional filters to update the information displayed:

  1. INTERNAL CALLS: if the filter is active (as in the image opposite) the list displayed will also contain the calls that the extension has managed with other extensions of the phone system; otherwise, these will not be displayed;
  2. EXTERNAL CALLS: if the filter is active (as in the image opposite) the displayed list will also contain the calls that the extension has managed with external numbers of the phone system; otherwise, these will not be displayed.

Immediately below, the button allows you to download in a .csv format the call list with time filter settings for internal calls and external calls.

At the bottom of the panel, introduced by the CALLS STATISTICS item, you can display statistical indicators on your activity, relating to the filters set previously.

  1. In ‘Total calls answered’,  you see the total number of calls handled, the total time of conversation and the total time of ringing
  2. In ‘Total calls no answer’, you see the total number of unanswered calls, the total conversation time and the total ring time
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