How to Manage your own User Interface Status

Manage your own User Interface status by opening the drop-down menu of the UI in line with the coloured ring to the right of and below the user avatar, and select the desired status:

Logs in to the phone system and activates the UI
Prevents calls arriving at the extension
(however, you can continue to use messaging and file transfer functions)
Blocks calls from/for other extensions
Activates diverted status
Logs out from the phone system and deactivates the UI

DIFFERENCE BETWEEN “ABSENT” STATUS AND “DO NOT DISTURB” STATUS

The two statuses differ greatly in their behaviour in managing calls from the PBX. You therefore need to understand the difference between the two, especially when the call arrives at a group of users.

Specifically:

  • DO NOT DISTURB: the extension is interpreted by the PBX as engaged
  • ABSENT: the extension is interpreted as unreachable

This in the first case if all the users of a group were on “Do not disturb”, the group would appear engaged and the related event could be used (for example to take the call);

in the second case, if all users were on the status “Absent”, the group would appear unreachable.

We suggest that users set their extension to DND when away from the workstation temporarily.  Conversely, when away from the workstation for a long period or at the end of the shift, use the Absent status or switch off the UI, but while activating the User setting “Absent status set on logout”.

 

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