HOW TO MANAGE THE STATUS OF YOUR OWN UI

Open the drop-down menu of the GUI in line with the coloured ring to the right of and below the user avatar, and select the desired status:

Logs in to PBX and activates the GUI
Prevents calls arriving at the extension
(however, you can continue to manage messaging and file transfer functions)
Blocks calls from/for other extensions
Activates diverted status
Logs out from the PBX and deactivates the GUI

DIFFERENCE BETWEEN “AWAY” STATUS AND “DO NOT DISTURB” STATUS

The two statuses differ greatly in their behaviour in managing calls from the PBX. You therefore need to understand the difference between the two, especially when the call arrives at a group of users.

Specifically:

  • DO NOT DISTURB: the extension is interpreted by the PBX as engaged
  • AWAY: the extension is interpreted as unreachable

This in the first case if all the users of a group were on “Do not disturb”, the group would appear engaged and the related event could be used (for example to take the call);

in the second case, if all users were on the status “Away”, the group would appear unreachable.

It is therefore suggested that users use the DND setting when away from the workstation temporarily and it is presumed that the user will be available within a reasonable period in his/her own shift.
Conversely, when he/she is definitely away from the workstation (end of shift or long period of absence) use the status Away, or switch off the GUI, but while activating the User setting “Away status set on logout”.

 

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