VOIspeed support for our resellers and end users is delivered and managed in a number of ways.  Firstly, you can browse the posts below to learn more about how to use your VOIspeed phone system, the User Interface on your computer, and the VOIspeed App on your mobile. Secondly, you can click on the link for a web demo.

 

If you require further support and have a valid support contract with us, you are welcome to request an overview on your computer of the software from one of our engineers.  Please email our support team also if you have a techncial issue  support@voispeed.co.uk .  The engineers may resolve your issue/ticket online and comunicate with you via our ticketing system or call you if they need to access your computer remotely.  If asked to access remote support, please click on the ‘Remote Support’ below, providing you with a TeamViewer ID to pass on to the engineer. Following this link you can provide our technical department with all the information needed to create a new phone system for you.

 

Please note that on this page there  is an additional button below for the internet based VOIspeed User Interface.  This may be useful if you have a mac or want to use our software on your brower (as opposed to a Windows Application).

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  • GUI VOIspeed V6
  • Server UCloud
  • UI VOIspeed
MONITOR ACTIVE USERS ON THE VOISPEED Phone system
The User Monitoring section lets you see the current status of users of the server. It will also display other information such as the department to which they belong, their personal data (name, surname, extension), and the terminals associated with them.   STATE The states...
UCloud – Meeting Rooms

To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…

UCloud – Timetables

To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…

UCloud – HUNT GROUPS
Hunt Groups   Hunt group settings in uCloud is a very flexible tool to manage incoming calls. It allows you to route calls to specific users as well determine failover states if the call cannot be answered. To access this, hover on settings and click...
UCLOUD – MEETING ROOM REPORT
Meeting room report Room list The Meeting room report lists the meetings rooms used on the PBX. The Meeting room list displays information on the meeting room used, the number that initiated the meeting room, start time and exit time. Each column can be sorted...
UCLOUD – CALL RECORDING
Call recordings   Ucloud call recording needs to be enabled in GDPR Panels – reporting. Please be aware of GDPR regulation when accessing this feature. Once enabled, hover on ‘Reports Tab’ and click ‘Call recordings’ on the drop-down. This will present a list of call...
UCloud – Responders (IVR)

To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…

UCLOUD – CALL REPORTS
UCloud Call Reports   The Ucloud calls report provides the ability to collate and analyze the calls processed by the PBX within any desired time period. To access this hover on ‘Reports Tab’ and click ‘Call Reports’ on the drop-down. Each call list displays information...
VIEW THE CALLS PARKED ON THE VOISPEED EXCHANGE
In the Monitoring–> Parked Lines section you can monitor the status of the PBX parking lines. The information shown is as follows:   Line Code The Numeric code associated with the parking line Number Number of the party parked Name Name of the interlocutor parked Status Line status: free/busy Last action  Date/time of the last...
UCloud – Call Analysis

To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…

UCloud – Voicemails

To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…

UCloud – Departments

To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…

UCloud – Users

To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…

UCloud – Company Setup

To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…

GDPR Panel – overview

In this article we will give a general overview of the GDPR panel looking at the specific elements to change in order to customise all privacy and data processing settings.

GDPR Panel – permissions

In this article we will see how it is possible to personalise all permissions related to users accounts. In the section Configuration–>GDPR, selecting the…

GDPR Panel – reporting

In this article we show the setting required to personalise how call reporting and call recordings are displayed. In the section Configuration–>GDPR, selecting…

GDPR Panel – data portability

In this article we will see how it is possible to guarantee the data portability and the right to be forgotten on all data stored in the VOIspeed PBX.

V6 Changelog

This page shows all of the latest updates that R&D have made to the VOIspeed PBX with all the release notes

disconnections
Port Openings V4 & V6

The listed port openings are required for VOIspeed to function, On Site PBX scenarios any firewall/router needs to be configured with..

Answer, Reject or End a Call

The GUI displays the list of devices associated with user in the top left corner of the GUI. Please see the description of the devices

Come scegliere le impostazioni di gestione della chiamata sulla propria UI
VOIspeed V6 Video Guides

Documentation on how to use our VOIspeed GUI software application to make your life and calls at the work place easier..

Record a Call

Record all your conversations by clicking on the recording button of your User Interface or automatic recording from the server…

Make a call

You can make a call from the GUI by double clicking on the desired contact which could be an internal user or a contact from the address book

Groups and Departments

You can access the all departments on the GUI by clicking on the group icon at the top left corner of the GUI.

FIrewall Ports Setup
Configuring User Accounts

To access the configuration of GUI click on the setting icon Settings Vert of the configuration and then click on the User section from the top menu

State of the GUI

You can select the state of the GUI by clicking on the drop down menu in the top left hand corner of the GUI

Call Pickup

To pick a call from an extension that is ringing (the edge of the corresponding user is orange), right click on the user icon

Gigaset N300
Overview of the GUI

The VOIspeed 6 Graphical User Interface (GUI) is a centralised control application which manages user communication devices

All the supported firmware for VOIspeed
Download Library

The VOIspeed APP can be downloaded from the app store from whichever device you use (whether Apple or Android)

How to install mySQL
How to install mySQL

Go here and download the latest “mysql-installer-web-community-x.x.xx.x.msi” file (currently mysql-installer-web-community-5.6.17.0.msi)

UCLOUD – Call Analyser

You can generate regular reports sent by email or display a dashboard for your sales team using the integration with reporting tools

Who called Whom

This feature is helpful to the user when they receive incoming calls from external numbers. This feature allows the user to see the list

The GUI pops up on screen

If your GUI pops us on screen for no reason (i.e. you have not received calls or made calls, or touched the phone at all), your extension…

HTML 5 GUI

In case of our VOIspeed application is not installed or we would like to have a quick access to our phones, users, voicemail etc…

Click to Dial

The Click to Dial function allows you to dial a number directly from the GUI without needing to answer the call first from the phone.

Interested in reselling?

DiventaRivenditore

Becoming a VOIspeed partner is an opportunity to grow your business and add value to your customers. Discover our partnership programme.

Looking for a phone system?

MaggioriInformazioni

Would you like to have more information about our telephone services? One of our consultants will contact you to discuss your requirements.