Please browse the articles below to see if you can find a resolution to your technical problems. If you still have no luck, press the button on the right and follow the steps to run the software. If you have a valid support contract with us, you can contact our support team with the ID provided by the software and one of the engineers will be able to access your computer remotely. Thank you.

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UCloud – Timetables

To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…

19 March, 2019 / 0 Comments
UCLOUD – GROUPS
Groups   The group setting in Ucloud is a very flexible tool to manage incoming calls. It allows you to route calls to specific users as well determine failover states if the call cannot be answered. To access this, hover on settings and click “groups”...
19 March, 2019 / 0 Comments
UCLOUD – MEETING ROOM REPORT
Meeting room report Room list The Meeting room report lists the meetings rooms used on the PBX. The Meeting room list displays information on the meeting room used, the number that initiated the meeting room, start time and exit time. Each column can be sorted...
19 March, 2019 / 0 Comments
UCLOUD – CALL RECORDING
Call recordings   Ucloud call recording needs to be enabled in GDPR Panels – reporting. Please be aware of GDPR regulation when accessing this feature. Once enabled, hover on ‘Reports Tab’ and click ‘Call recordings’ on the drop-down. This will present a list of call...
19 March, 2019 / 0 Comments
UCloud – Responders (IVR)

To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…

18 March, 2019 / 0 Comments
UCLOUD – CALL REPORTS
UCloud Call Reports   The Ucloud calls report provides the ability to collate and analyze the calls processed by the PBX within any desired time period. To access this hover on ‘Reports Tab’ and click ‘Call Reports’ on the drop-down. Each call list displays information...
15 March, 2019 / 0 Comments
UCloud – Call Analysis

To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…

05 February, 2019 / 0 Comments
UCloud – Voicemails

To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…

28 December, 2018 / 0 Comments
UCloud – Departments

To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…

28 December, 2018 / 0 Comments
UCloud – Users

To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…

28 December, 2018 / 0 Comments
UCloud – Company Setup

To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…

28 December, 2018 / 0 Comments
GDPR Panel – overview

In this article we will give a general overview of the GDPR panel looking at the specific elements to change in order to customise all privacy and data processing settings.

23 May, 2018 / 0 Comments
GDPR Panel – permissions

In this article we will see how it is possible to personalise all permissions related to users accounts. In the section Configuration–>GDPR, selecting the…

22 May, 2018 / 0 Comments
GDPR Panel – reporting

In this article we show the setting required to personalise how call reporting and call recordings are displayed. In the section Configuration–>GDPR, selecting…

22 May, 2018 / 0 Comments
GDPR Panel – data portability

In this article we will see how it is possible to guarantee the data portability and the right to be forgotten on all data stored in the VOIspeed PBX.

22 May, 2018 / 0 Comments
Answer, Reject or End a Call

The GUI displays the list of devices associated with user in the top left corner of the GUI. Please see the description of the devices

04 November, 2017 / 0 Comments
Come scegliere le impostazioni di gestione della chiamata sulla propria UI
VOIspeed V6 Video Guides

Documentation on how to use our VOIspeed GUI software application to make your life and calls at the work place easier..

04 November, 2017 / 0 Comments
Record a Call

Record all your conversations by clicking on the recording button of your User Interface or automatic recording from the server…

04 November, 2017 / 0 Comments
V6 Changelog

This page shows all of the latest updates that R&D have made to the VOIspeed PBX with all the release notes

04 November, 2017 / 0 Comments
disconnections
Port Openings V4 & V6

The listed port openings are required for VOIspeed to function, On Site PBX scenarios any firewall/router needs to be configured with..

04 November, 2017 / 0 Comments
Make a call

You can make a call from the GUI by double clicking on the desired contact which could be an internal user or a contact from the address book

03 November, 2017 / 0 Comments
Groups and Departments

You can access the all departments on the GUI by clicking on the group icon at the top left corner of the GUI.

04 September, 2017 / 0 Comments
FIrewall Ports Setup
Configuring User Accounts

To access the configuration of GUI click on the setting icon Settings Vert of the configuration and then click on the User section from the top menu

04 July, 2017 / 0 Comments
Use your smartphone
VOIspeed App

The VOIspeed APP can be downloaded from the app store from whichever device you use (whether Apple or Android)

05 May, 2017 / 0 Comments
State of the GUI

You can select the state of the GUI by clicking on the drop down menu in the top left hand corner of the GUI

04 May, 2017 / 0 Comments
Pick up a call

To pick a call from an extension that is ringing (the edge of the corresponding user is orange), right click on the user icon

04 May, 2017 / 0 Comments
Gigaset N300
Overview of the GUI

The VOIspeed 6 Graphical User Interface (GUI) is a centralised control application which manages user communication devices

04 May, 2017 / 0 Comments
All the supported firmware for VOIspeed
Download Library

The VOIspeed APP can be downloaded from the app store from whichever device you use (whether Apple or Android)

13 February, 2017 / 0 Comments
How to install mySQL
How to install mySQL

Go here and download the latest “mysql-installer-web-community-x.x.xx.x.msi” file (currently mysql-installer-web-community-5.6.17.0.msi)

11 February, 2017 / 0 Comments
UCLOUD – Call Analyser

You can generate regular reports sent by email or display a dashboard for your sales team using the integration with reporting tools

22 January, 2017 / 0 Comments
Who called Whom

This feature is helpful to the user when they receive incoming calls from external numbers. This feature allows the user to see the list

12 December, 2016 / 0 Comments
The GUI pops up on screen

If your GUI pops us on screen for no reason (i.e. you have not received calls or made calls, or touched the phone at all), your extension…

12 December, 2016 / 0 Comments
HTML 5 GUI

In case of our VOIspeed application is not installed or we would like to have a quick access to our phones, users, voicemail etc…

12 December, 2016 / 0 Comments
Click to Dial

The Click to Dial function allows you to dial a number directly from the GUI without needing to answer the call first from the phone.

12 December, 2016 / 0 Comments
Audio quality issues

If you are an experiencing audio quality issues such as metallic echo or silence then there is possibility that some of the RTP…

12 December, 2016 / 0 Comments
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