VOIspeed support for our resellers and end users is delivered and managed in a number of ways. Firstly, you can browse the posts below to learn more about how to use your VOIspeed phone system, the User Interface on your computer, and the VOIspeed App on your mobile. Secondly, you can click on the link for a web demo.
If you require further support and have a valid support contract with us, you are welcome to request an overview on your computer of the software from one of our engineers. Please email our support team also if you have a techncial issue support@voispeed.co.uk . The engineers may resolve your issue/ticket online and comunicate with you via our ticketing system or call you if they need to access your computer remotely. If asked to access remote support, please click on the ‘Remote Support’ below, providing you with a TeamViewer ID to pass on to the engineer. Following this link you can provide our technical department with all the information needed to create a new phone system for you.
Please note that on this page there is an additional button below for the internet based VOIspeed User Interface. This may be useful if you have a mac or want to use our software on your brower (as opposed to a Windows Application).
Routing rules are used to tell the PBX how to handle calls (incoming and outgoing) based on different selection criteria. The routing takes care of selecting the gateway on which to forward outgoing calls, sorting incoming calls to the said switchboard entities. A routing rule is essentially…
The LCR (Least Cost Routing) module allows you to define routing rules for outgoing calls, ie to establish which gateway and therefore telephone line route a call. On the basis of the prefix, then, it is possible to define an entire class of numbers. For example,…
To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…
To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…
To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…
To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…
To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…
To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…
To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…
To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…
In this article we will give a general overview of the GDPR panel looking at the specific elements to change in order to customise all privacy and data processing settings.
In this article we will see how it is possible to personalise all permissions related to users accounts. In the section Configuration–>GDPR, selecting the…
In this article we show the setting required to personalise how call reporting and call recordings are displayed. In the section Configuration–>GDPR, selecting…
In this article we will see how it is possible to guarantee the data portability and the right to be forgotten on all data stored in the VOIspeed PBX.
Documentation on how to use our VOIspeed GUI software application to make your life and calls at the work place easier..
This page shows all of the latest updates that R&D have made to the VOIspeed PBX with all the release notes
The GUI displays the list of devices associated with user in the top left corner of the GUI. Please see the description of the devices
Record all your conversations by clicking on the recording button of your User Interface or automatic recording from the server…
The listed port openings are required for VOIspeed to function, On Site PBX scenarios any firewall/router needs to be configured with..
This is a guide to display how to connect a DW2 Sennheiser headset with the lifter for the Yea link range of VOIP telephones
You can make a call from the GUI by double clicking on the desired contact which could be an internal user or a contact from the address book
You can access the all departments on the GUI by clicking on the group icon at the top left corner of the GUI.
To access the configuration of GUI click on the setting icon Settings Vert of the configuration and then click on the User section from the top menu
How to guide on setting up your Polycom 6060 for the UCloud system, needed features to enable to get it working correctly
You can select the state of the GUI by clicking on the drop down menu in the top left hand corner of the GUI
The GUI allows each user to use up to 4 SIP communication devices, including mobile phones. To associate a SIP device with GUI
To pick a call from an extension that is ringing (the edge of the corresponding user is orange), right click on the user icon
My Plantronics headset has stopped functioning since I upgraded my operating system to Windows 10. How can I fix this?
The VOIspeed 6 Graphical User Interface (GUI) is a centralised control application which manages user communication devices
The VOIspeed APP can be downloaded from the app store from whichever device you use (whether Apple or Android)
The VOIspeed APP can be downloaded from the app store from whichever device you use (whether Apple or Android)
If you have upgraded to the latest version of VOIspeed V6 newest version you can experience a new User Interface
Go here and download the latest “mysql-installer-web-community-x.x.xx.x.msi” file (currently mysql-installer-web-community-5.6.17.0.msi)
You can generate regular reports sent by email or display a dashboard for your sales team using the integration with reporting tools
You may get the message “PBX service not installed” with Windows 7 if you install PBX without administrator rights.
If the GUI runing computers are out dated and using first generation of video card then GUI fails to get the hardware video acceleration…
With VOIspeed 6, for every activity (e.g. incoming calls, text message, chat message and voice message etc.) on GUI user gets notification
By default Polycom IP 6060 phones are configured to disconnect the call after 60 seconds (Log of the PBX will show…
Mediatrix Gateway 440x Series Quick Configuration Guide. Assisting the setup of your Mediatrix
This feature is helpful to the user when they receive incoming calls from external numbers. This feature allows the user to see the list
If the GUI runing computers are out dated and using first generation of video card then GUI fails to get the hardware video acceleration…
The phone server versions after 6.3.18 allow you to install the GUI on a Terminal server without requiring administrator help…
If your GUI pops us on screen for no reason (i.e. you have not received calls or made calls, or touched the phone at all), your extension…
In case of our VOIspeed application is not installed or we would like to have a quick access to our phones, users, voicemail etc…
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