HOW TO MANAGE COMPANY CLOSURES FROM YOUR OWN USER AREA

INTRODUCTION

The User Area is a switchboard section VOIspeed, through here the user can access some of the PBX configurations. It is accessed via the web directly from the UI, via the buttonUserArea that opens an internet explorer occurrence containing the user area.

Company Closure Configuration

A company closure is a particular state of the VOIspeed switchboard in which all incoming calls are handled in an alternative and priority way. In this state, the switchboard responds with a message (chosen by the user) and can possibly give the possibility to leave a message in a voicemail box. Company closures are useful for managing holiday periods and extraordinary closures.

The company closure is characterized by the following properties:

Company numbers: these are the company numbers (at least 1) that must follow the closure: if you have more than one number pertaining to different departments, it is possible for example to leave particular sectors of the company open (eg technical assistance) during a period of company closure

Message to reproduce: it can be taken from the server or recorded directly by the terminal of the user

Validity period: it is the time interval, configurable by the user, during which the PBX follows the closure

Activation: sets the activation of the closure. Each closure creates an “implicit” routing rule (ie not visible in the current routing rules list) and prioritized over the routing rules of the same numbers.

To create a new Business Closing, enter the Closures section and press the button or click on the link below: a wizard will guide the administrator in creating the closure.

The first step of the Wizard is to configure the company numbers involved in the closure and the operating mode of the closure. The list of PBX business numbers is shown: you can choose which numbers will be closed. The selected numbers will appear in the right column.
Give a convenient description of the closure and indicate the operating mode of the closure: the Play audio and end call mode allows you to end the call after playing a message; the modes Play audio and recorded message, it is as the first one, but in addition it allows the caller to leave a message in the mailbox, to be sent by mail. Press the Next button to continue.

 

Audio message: you will now be asked to record or select a message for closing. In the first case, type the service code indicated on the screen (default 9850) and at the completion of the registration, click on the I have completed registration link. In the second case just click on the button to browse the folder of fi the available wave.
If you have chosen to leave also a message you will be asked to indicate an email address to deliver the registration.

 

Planning: at this point, it is necessary to specify the period of validity of the closure. Outside this period the PBX will return to normal operation. Guest parking is available to choose not to schedule the closing and then enable/disable closed manually, or schedule it indicating the validity period. Indicate the validity range in days and hours of the day if necessary.

 

Summary: After deciding on the baking mode, the Wizard is finished and the next step shows a summary of the settings made: beyond this point, it will no longer be possible to change the closure. Press Next to definitively save the closure.

 

After verifying the summary, the closure will appear in the list of closures as shown in the figure to the side. Of each closure it is whether it is scheduled it is possible to see its status, active Answered_report_callor inactive Notanswered_report_call, if it is planned or not ( clock), the details ( details) and delete itDelete_callrec

HOW TO RECORD THE AUDIO MESSAGE FOR THE ON PREMISES PLATFORM

The audio message to associate with the company closing the can be selected by browsing the cartel the server Submitted user or administrator during the creation wizard. If you do not yet have a recorded message, it is possible to record it from a phone of one of the authorized users, through its user area. There are two alternative possibilities for recording the management of audio messages by telephone the user area :

If the user is working on closing the company the has a GUI or has not yet loggata, but still, a terminates the connection with his same account, the configurator offers the possibility of using a service number.
To register in this mode, enter the number of services: a registered entry will invite you to start recording. At the end of the recording hook up the handset and click on the link I have completed registration.
This last action will automatically select the fi the just recorded that will appear in the field  Select fi the audio. If you do not like the message, repeat the operations indicated.
If the user has the GUI logged in, the configurator presents the possibility to record the message by clicking directly on the Start registration link; the PBX will call the ends of the associated to the user’s GUI and put immediately into communication with the service for the registration of the closing message. At this point, a recorded voice will invite you to start recording, at the end of the file you can hang up the handset and click on the link I completed the registration.
This last action will automatically select the fi the just recorded that will appear in the field  Select the audio. If you do not like the message, repeat the operations indicated.

At this point, the closure is created and active. At the established date/time and for the entire time set, the calls will be routed towards closing, after which the switchboard will return to the usual operating mode.

Upon entering the Company Closure section, the list of the current Company closure appears.

The button detailsdisplays the information of the Closure (see here on the side). Closing can be disabled by pressing on the green but greendot (which will turn red).

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