INTRODUCTION
You can access the User Area web page on the the UI, via the button
to amend the after hours settings:
Company Closure Configuration
The company closure configuration sets out how the incoming calls are handled, with the phone system responding with a message (chosen by the user) and the option of leaving a message in a voicemail box. Company closures are useful for managing holiday periods and after hours.
The company closure area has the following fields:
Company numbers: these are the company numbers (at least 1) that must follow the closure: if you have more than one number pertaining to different departments, it is possible for example to leave particular sectors of the company open (eg technical assistance) during a period of company closure.
Message to reproduce: these can be taken from the server or recorded directly by the user.
Validity period: it is the time interval, configurable by the user, during which the phone system follows the closure.
Activation: sets the activation of the closure. Each closure creates an “implicit” routing rule (ie not visible in the current routing rules list) and prioritised over the routing rules of the same numbers.
To create a new Business Closing, enter the Closures section and press the button or click on the link below: a wizard will guide the administrator in creating the closure.
| The first step of the Wizard is to configure the company numbers involved in the closure and the operating mode of the closure. The list of phone system business numbers is shown: you can choose which numbers will be closed. The selected numbers will appear in the right column. Give a short description of the closure and indicate the operating mode of the closure. the Play audio and end call mode allows you to end the call after playing a message; the modes Play audio and recorded message, is similar but also allows the caller to leave a message in the mailbox, to be sent by mail. |
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| Audio message: you will now be asked to record or select a message for closing. In the first case, type the service code indicated on the screen (default 9850) and at the completion of the registration, click on the I have completed registration link. In the second case just click on the button to browse the folder of fi the available wave. If you have chosen to leave also a message you will be asked to enter an email address to receive the recording. |
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| Planning: at this point, it is necessary to specify the period of validity of the closure. Outside this period the phone system will return to normal operation. Guest parking is available to choose not to schedule the closing and then enable/disable closed manually, or schedule it indicating the validity period. Set the validity range in days and hours of the day if necessary. |  |
| Summary: After deciding on the mode, the Wizard is finished and the next step shows a summary of the settings made: beyond this point, it will no longer be possible to change the closure. Press Next to save the closure. |  |
| After verifying, the closure will appear in the list of closures as shown in the figure to the side. You can see each ‘closure’, its timetable, status as to wether it is active or not:
active |
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) and delete it
HOW TO RECORD THE AUDIO MESSAGE FOR THE ON PREMISES PLATFORM
The audio message to associate with the company closing the can be selected by browsing the cartel the server Submitted user or administrator during the creation wizard. If you do not yet have a recorded message, it is possible to record it from a phone of one of the authorised users, through its user area. There are two alternative possibilities for recording the management of audio messages by telephone the user area :
| If the user is working on closing the company the has a GUI or has not yet logged, but still, a terminates the connection with his same account, the configurator can use a service number. To register in this mode, enter the number of services: a recorded entry will invite you to start recording. At the end of the recording click on the link I have completed registration. |
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| This last action will automatically select the fi the just recorded that will appear in the field Select fi the audio. If you do not like the message, repeat the operations indicated. | |
| If the user has the GUI logged in, the configurator presents the possibility to record the message by clicking directly on the Start registration link; the PBX will call the ends of the associated to the user’s GUI and put immediately into communication with the service for the registration of the closing message. At this point, a recorded voice will invite you to start recording, at the end of the file you can hang up the handset and click on the link I completed the registration. | |
| This last action will automatically select the fi the just recorded that will appear in the field Select the audio. If you do not like the message, repeat the operations indicated. | |
At this point, the closure is created and active. At the established date/time and for the entire time set, the calls will be routed towards closing, after which the phone system will return to the usual operating mode.
| Upon entering the Company Closure section, the list of the current Company closure appears.
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