How to Manage your User Interface Status

Manage your User Interface status by opening the drop-down menu of the UI in line with the coloured ring to the right of and below the user avatar, and select the desired status:

Available Icon Logs in to the phone system and activates the UI.
Do not Disturb Icon Prevents calls from arriving at the extension.
(However, you can continue to use messaging and file transfer functions)
Absent Icon Blocks calls from/for other extensions.
Divert Icon Activates diverted status.
Logout Icon Logs out from the phone system and deactivates the UI.

DIFFERENCE BETWEEN “ABSENT” STATUS AND “DO NOT DISTURB” STATUS

The two statuses differ greatly in their behaviour in managing calls from the PBX. You, therefore, need to understand the difference between the two, especially when the call arrives at a group of users.

Specifically:

  • DO NOT DISTURB: the PBX interprets the extension as engaged.
  • ABSENT: the PBX interprets the extension as unreachable.

This is the first case if all the users of a group were on “Do not disturb”,.the group would appear engaged and you should select the relevant icon (for example to take the call).

In the second case, if all users were on the status “Absent”, the group would appear unreachable.

We suggest that users set their extension to DND when away from the workstation temporarily.  Conversely, when away from the workstation for a long period or at the end of the shift,.use the Absent status or switch off the UI, but while activating the User setting “Absent status set on logout”.

 

User Interface Status Phrase

You can edit the Status Phrase by clicking the text box next to your profile picture and User Interface Status. this is just a short sentence or phrase to let colleagues know if you are in a meeting or ready and available to help.

Alongside help on the User Interface Status, the VOIspeed Support page contains many useful pages for navigating VOIspeed’s UI.

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