UCloud – Call pickup
Why use Call pickup?
When you have multiple users that are ringing in the office and want to pick up the call for specific user. You can do this using two methods. One by the handset and typing in the Service numbers shown below or by searching the user the call is attempting to ring using the client. Right-click the user’s name and call pickup option will be available (as shown in picture on the right).
What is a Call pickup group?
Depending on the Department the User is in, is how you would define the Call pickup Group.
You can assign the department on the User set-up page.
Using the Handset
The following service numbers on your handset:
*84 + extension number: Generic pick up (i.e. you are able to pick up calls from any extension as long as you know which phone is ringing)
*91 : Pick up call within the same department
Within the Departments you can have users in different Hunt groups. The hunt groups have an advanced option to disable call pickup therefore if disabled, the Users within a certain hunt group will not be able to pick up the calls going to the department or group.