Privacy policy VOIspeed UI

Privacy Policy VOIspeed UI

In this page you will find the information regarding the way the system processes data the first time you login to the
VOIspeed Graphical User Interface (VOIspeed UI). The terms of use of the software is defined in the Telephony Services
Agreement between your company and VOIspeed Limited. The protection of sensitive data is regulated by General Data
Protection Regulation (GDPR) that comes into force on 25th May 2018, but more importantly is a value that here at
VOIspeed Ltd we all believe in and drives the design effort of our software.

 

PRIVACY AND GDPR SECURITY

The data Processor is VOIspeed Limited, UK company registered at 26 London Road, St Albans, AL1 1NG, United Kingdom,
part of the TeamSystem group, which has appointed a Data Protection Officer (DPO) for the entire group, incompliance with GDPR regulations.
If you have any questions on concern with regard the way Data are processed within the organisation please email
privacy@teamsystem.com or send a letter by post to:

VOIspeed Limited

c/o

TeamSystem S.p.A.
Via Sandro Pertini 88
61122 – Pesaro
Tel: 0721/42661
c.a.: Responsabile della Protezione dei Dati

Please include your name, email, postal address and phone number when contacting us.

 

DATA PROCESSING INFORMATION

In the list below you can find what data is processed and how it is processed. VOIspeed GUI is an advanced tool allowing you to log access, save and remove data allowing you to be compliant easily.

 

Name, Surname, Email and Password

Purpose of the processing
  • Allowing to create or activate a user account associated with VOIspeed GUI.
  • Enabling access to the range of telephony services offered by VOIspeed using the GUI.
  • Recover login data to access the VOIspeed GUI.
  • Comply with relevant legal requirements.
  • Provided you have given your consent to processing your data, sending relevant marketing messages via email or your preferred communication method about VOIspeed limited (or of other company within the TeamSystem group) products and services. You may also be asked to take part in marketing research or other campaigns carried out by VOIspeed Ltd. In the unlikely event your data is processed to carry out these campaigns you will be able to opt out of any such activity.
  • With your explicit consent and concerning only your contact data, marketing activities to profile and analyse your browsing experience, your product usage or interaction with our services (e.g. product and support requests with exclusion to security information such as login details or financial data
Optional or compulsory data association
  • Mandatory to create or activate a new account associated to VOIspeed GUI.
  • Mandatory to access to the range of telephony services offered by VOIspeed using the GUI.
  • Unless the data is required for other purposes, using your data to send marketing messages about VOIspeed’s products and services (or those of other companies within the TeamSystem group) or for any marketing profiling is optional and can be omitted.
How and where your data is processed
  • The data processing related to the creation or activation and use of your account via the VOIspeed GUI is carried out either at your own site (i.e. the end user) or, when the Data Processing is carried out on behalf of TeamSystem or VOIspeed Ltd., where the responsible entity is based, within the European Union or the United Kingdom. Personal data are processed prevalently using automatic tools. Security instruments and practices are employed to avoid illicit use of data, theft and unauthorised access.
What is the legal basis for the processing
  • With regard to the creation, activation and use of an account associated to your extensions number needed to login to the VOIspeed GUI, the processing is required to allow you to benefit from VOIspeed state of the art telephony services.
  • Sending you marketing messages and/or performing usage profiling is only done with your full consent and approval.
Who may have access to your data
  • Your data may be communicated to other companies within the TeamSystem Group for diagnostic reasons in order to resolve a technical issue or to manage the access profiles if you are using another TeamSystem software application. In each instance the company accessing the data will be responsible for data processing in compliance with GDPR regulations.
  • Provided you have given your consent, your data may be processed for marketing purposes by TeamSystem, VOIspeed Ltd. or its contracting businesses responsible to carry out the processing (e.g. an external marketing company operating as a Data Processor) in compliance with GDPR.
  • Your data may be communicated to an external Authority if required to do so by law.
How long your data is kept
  • Your data will be retained for the duration of the account until it is erased from the system. Data may be stored for up to 10 years in order to resolve possible future disputes.
  • When used for marketing purposes, your data will be retained until you revoke your consent. Profiling data will be saved for a maximum of 24 months or until the maximum term allowed by law.

IP address, browsing and log data

Purpose of the processing
  • Usage reports of VOIspeed GUI.
  • When session or technical cookies ar installed to improve the performance and functionalities of our telephony services available via VOIspeed GUI.
  • Provided you have given your consent, sending you marketing messages about products and services of VOIspeed Ltd or other companies in the TeamSystem group.
  • Provided you have given your consent (sometimes requested with the use of a banner) and excluding log data, activities related to usage profiling and browsing experience in order to send you customised messages and make our marketing messages more relevant to you. Please read our cookie policy for further information.
Optional or compulsory data association
  • Mandatory when accessing all telephony services available through VOIspeed GUI.
How and where your data is processed
  • The data processing related to the creation or activation and use of your account via the VOIspeed GUI is carried out either at your own site (i.e. the end user) or, when the Data Processing is carried out on behalf of TeamSystem or VOIspeed Ltd. (e.g. logging of data hosting collected for the client), where the responsible entity is based, within the European Union or the United Kingdom. Personal data are processed prevalently using automatic tools. Security instruments and practices are employed to avoid illicit use of data, theft and unauthorised access.
What is the legal basis for the processing
  • Your data is processed to give you the tools required to access the GUI, the admin interface of the system, or any website or online portal available to you via TeamSystem and VOIspeed Ltd.
  • Provided you have given your consent, your IP address and browsing history may be processed for marketing purposes or user profiling.
Who may have access to your data
  • Your data may be communicated to other companies within the TeamSystem Group for diagnostic reasons in order to manage the technical aspects of your account associated to your VOIspeed GUI (the log data will be stored by a third party supplier with a data center located within Europe).
  • Your data may be communicated to an external Authority if required to do so by law.
How long your data is kept
  • Your data will be retained for the duration of the account until it is erased from the system. Diagnostic logs will be stored in the system for up to 24 months to allow for internal processes completion. Data may be stored for up to 10 years in order to resolve possible future disputes.
  • When processed for marketing purposes, your data is stored for a maximum time of 24 months or the longest period allowed by law.

Data related to inbound/outbound calls, audio recordings, voicemails, chat messages, file transferred and SMS sent

Purpose of the processing
  • Allowing you to access the services available with our telephony platform using VOIspeed GUI.
  • Provide technical support in relation to our products and services via VOIspeed GUI.
Optional or compulsory data association
  • Mandatory to allow you access to our roducts and services via VOIspeed GUI and to give relevant technical support.
How and where your data is processed
  • The data processing related to the use of our products and services through VOIspeed GUI and access to relevant technical support is carried out either at your own site (i.e. the end user) or, when the Data Processing is carried out on behalf of TeamSystem or VOIspeed Ltd., where the responsible entity is based, within the European Union or the United Kingdom.
  • Personal data are processed prevalently using automatic tools. Security instruments and practices are employed to avoid illicit use of data, theft and unauthorised access.
What is the legal basis for the processing
  • With relation to the use of our telephony products and services available to you via VOIspeed GUI and access to relevant technical support, your data will be processed in response to your requests or that of a VOIspeed client.
Who may have access to your data
  • Your data may be communicated to other companies within the TeamSystem Group for diagnostic reasons to resolve a specific issue related to your VOIspeed GUI.
  • Your data may be communicated to an external Authority if required to do so by law.
How long your data is kept
  • Your data will be retained for the duration of the account until it is erased from the system. Data may be stored for up to 10 years in order to resolve possible future disputes.

Changing your selections and revoking your consent

If you change your mind at any point in future, you can modify the choice you have made by contacting us as described below. Revoking or not giving your consent, where it is required to perform the duties of the contract, may lead to the impossibility of providing you with our services. and the use of VOIspeed software.

 

Your legal rights

You can access and receiev your data in electronic format at any point in time and at no extra cost to you. Your data can be transferred to another data processor (data portability) or have them amended, updated, modified or erased unless otherwise required by law. We would like to draw your attention to the fact that any data cancellation request is subject data storage regulations and/or defined in compliance with the requests of your company’s DPO.

You can update your data as provided to TeamSystem and VOIspeed Limited as well as exercise your rights by contacting the Data Protection Officer emailing privacy@teamsystem.com or by post to

VOIspeed Limited

c/o

TeamSystem S.p.A.
Via Sandro Pertini 88
61122 – Pesaro
Tel: 0721/42661
c.a.: Data Processor Office (Responsabile della Protezione dei Dati)

Please include your name, email, postal address and phone number when contacting us.

If you believe we have not processed your data correctly of have any enquiries with regard to GDPR please
refer to the ICO website.

 

 

Interested in reselling?

DiventaRivenditore

Becoming a VOIspeed partner is an opportunity to grow your business and add value to your customers. Discover our partnership programme.

Looking for a phone system?

MaggioriInformazioni

Would you like to have more information about our telephone services? One of our consultants will contact you to discuss your requirements.