HOW TO INTERPRET THE STATUS OF PHONE SYSTEM EXTENSIONS

The VOIspeed UCloud UI allows you to have an immediate view of the status of phone system extension. Possible statuses are colour coded by the dot colour of the user’s avatar as follows:

UI_free UI_DND UI_busy UI_absent UI_ringing
User Free User in Do Not Disturb
extension that does not receive calls
User Engaged Away – extension unable to make and receive calls Flashing – Ringing

For each of the above, UCloud also allows you to display an avatar (customisable profile images for each user – for further info see here) and other possible statuses according to the users’ potential to use their own UI (if authenticated at the PBX) or their own terminals:

gui status noGUI UI not registered: the user cannot have a chat, exchange files or receive instant messages.
gui status noDevice SIP terminal not authenticated: the user cannot make/receive voice calls.

Right-clicking on a user’s avatar will bring up a context menu with which to perform various actions:

blind_transfer Forward the current call blind to a user (call deflection)
cattura_chiamata Capture the call (only if the selected user is ringing)
sms Send a brief text message to a user
chat_user Start a chat with the user
vocal_message Leave the user a voice message
Dials one of the numbers associated with the contact or sends mail to the mail address specified
Call when Free Calls the user as soon as he/she is free from a
conversation
Notify when Status changes Displays a notice when the user changes status
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