HOW TO MAKE A CALL FROM THE VOISPEED UI

It is quick and easy for you to make a call from VOIspeed UI.  There are several ways to make a call from the User Interface:

CALL ANOTHER USER ON YOUR PHONE SYSTEM

The VOIspeed UI allows you to locate users within the phone system by:

    1. typing the user’s name or extension directly into the call panel on the left hand side
    2. looking for the user’s name or extension in the user and status display panel

CALL A CONTACT IN THE PHONE BOOK

The VOIspeed UI allows you to use the centralised phone book (contacts shared with all phone system users and personal contacts) to look for names and call them at a click. To find and call a contact in the phone book you can:

    1. type the contact’s name directly into the call panel on the left hand side
    2. search for the contact’s name in the search space in the phone book contacts display panel

CALL A NUMBER IN THE CALL REPORT

The VOIspeed UI allows you to retrieve the numbers and names of contacts with whom you have already spoken (Incoming calls and Outgoing calls) and those who called without managing to contact you (Missed calls).

The software can retrieve and present a full report of calls in any specified period. To obtain this call report click on the Reports icon (step 1 of illustration), select what type of list you wish to analyse from the Calls made, Calls received and Missed calls (step 2 of illustration), set the time filter you want (step 3 of illustration) and click on the green phone receiver icon corresponding to the name/number you want to call back.

DIALLING EXTERNAL NUMBERS

If the number to be called is a new external number (not already in the phone book) it can be dialled directly on the UI in the top left hand section.

To dial the number, place the mouse cursor inside the box, type the number and press the SEND key on the keyboard or the grey call button beside the box which will turn green.

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