From version 2.2.x of the VOIspeed UCloud system, the VOIspeed UI allows any user to manage the audio of their phone calls directly from their PC, without having to resort to IP phones or third-party softphones. When you select the PC Audio option on your VOIspeed UI the software checks the presence of compatible and functioning audio devices. The various ways of setting up a PC with an audio device, and those devices that are best suited to VOIspeed are explained below:
1 – PC with sound card on board
This is the most common scenario, when you have a laptop with integrated speakers and microphone or a desktop PC to which you can connect any headset. With a sound card on board you can use the speakers and microphone integrated into the laptop directly or any headset with a microphone and jack connection (see example below) connected to the PC audio output. Also, you can use a wired USB headset (see Compatibility list below).
2 – PC WITHOUT sound card on board
When the user has a desktop PC with no sound card available (the PC audio outputs are completely missing), you can ONLY use a wired USB headset, since there are no speakers and microphone on board (and the PC cannot be connected to a headset with a microphone/ jack connector).
Please see the compatible models in the list below.
3 – PC with Bluetooth connection
Although you can connect a Bluetooth headset with microphone to the PC, it may not be fully supported by VOIspeed. Even if the control over the audio functionality carried out by the VOIspeed UI software works, the acceptance and call and volume control keys on the headset itself may not be usable. We are constantly working on updating the list of our hardware compatibility, however, so that we can offer the best possible user experience.
1 – Certified Devices
The following USB audio devices are certified for use with the VOIspeed PC Audio. In addition to managing the audio in calls, they have a call opening / closing system and buttons for call audio levels and microphone mute.
- Monaural (i.e. one ear): Plantronics C3210 USB headset
- Binaural (i.e. two ears): Plantronics C3220 USB headset
2 – Compatible devices
Compatible devices are all headsets with jack connectors and all headphones with USB cables correctly identified by the PC to which they are connected. While the management of the audio on a call is guaranteed, the functionality of all buttons on the headphones (answer keys, closure, audio level and mute) is not.
3 – Incompatible devices
This group includes wireless devices, Bluetooth or DECT. We cannot guarantee audio management or the functionality of buttons on these devices.