Please browse the articles below to see if you can find a resolution to your technical problems. If you still have no luck, press the button on the right and follow the steps to run the software. If you have a valid support contract with us, you can contact our support team with the ID provided by the software and one of the engineers will be able to access your computer remotely. Thank you.

download_teamviewer
  • All
  • GUI VOIspeed V6
  • Server UCloud
  • UI VOIspeed
UCloud – Meeting Rooms

To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…

UCloud – Timetables

To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…

UCLOUD – GROUPS
Groups   The group setting in Ucloud is a very flexible tool to manage incoming calls. It allows you to route calls to specific users as well determine failover states if the call cannot be answered. To access this, hover on settings and click “groups”...
UCLOUD – MEETING ROOM REPORT
Meeting room report   The Meeting room report lists the meetings rooms used on the PBX. The Meeting room list displays information on the meeting room used, the number that initiated the meeting room, start time and exit time. Each column can be sorted by...
UCLOUD – CALL RECORDING
Call recordings   Call recordings need to be enabled in GDPR Panels – reporting. Please be aware of GDPR regulation when accessing this feature. Once enabled, hover on ‘Reports Tab’ and click ‘Call recordings’ on the drop-down. This will present a list of call recordings...
UCloud – Responders (IVR)

To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…

HOW TO CHOOSE SETTINGS FOR MANAGING A CALL ON YOUR OWN UI
In this section we will see how to choose settings for managing a call on your own UI; this enables you to personalise the behaviour of the communication devices connected to your UI when a call comes in. Clicking on the icon gives access to the Settings...
HOW TO RETRIEVE MESSAGES FROM YOUR OWN UI VOICEMAIL
To retrieve messages from your own UI voicemail you need to access the reports section by clicking on the  icon.  In this section you will find call reports, divided into calls missed, received and sent, calls recorded and voicemail messages. For messages in your own voicemail just...
HOW TO CREATE A NEW CONTACT IN THE UI PHONEBOOK
TO add a new contact, enter the Phonebook section of the UI and press the key. INSERT INFORMATION For each contact inserted via your own UI you can decide to make it visible to – and/or editable by – all users of your own company. Apart from contact...
HOW TO MANAGE A CALL THROUGH THE UI
Let’s see how to manage a call through the VOIspeed UI.   The arrival of a new call, beside making the user’s devices ring, is simultaneously notified by the VOIspeed UI in two ways: By displaying an orange-edged box in the left-hand section of the...
OVERVIEW OF THE VOISPEED UCLOUD USER INTERFACE (UI)
The VOIspeed UCloud UI application is a command console for managing the user’s communication devices (SIP and mobile devices). It is also an instrument for monitoring ones' own activities and those of other users of the VOIspeed phone system. Therefore, it is not a telephone or a softphone, as one...
HOW TO MANAGE THE STATUS OF YOUR OWN UI
Open the drop-down menu of the GUI in line with the coloured ring to the right of and below the user avatar, and select the desired status: Logs in to PBX and activates the GUI Prevents calls arriving at the extension (however, you can continue to...
Come entrare o uscire da un gruppo di risposta
HOW TO INTERPRET THE STATUS OF PHONE SYSTEM EXTENSIONS
The VOIspeed UCloud UI allows you to have an immediate view of the status of switchboard extensions. Possible statuses are colour coded by the dot colour of the user’s avatar as follows: User Free User in Do Not Disturb extension that does not receive calls User Engaged...
Centralino VOIspeed interfacce
HOW TO FORWARD A CALL FROM THE UI
To understand how to forward a call from the UI, we will start by saying that a call can be forwarded in two ways: with supervision or blind. The difference between the two consists of the fact that in the former the recipient is called and his/her reply...
UCLOUD – CALL REPORTS
UCloud Call Reports   The Ucloud calls report provides the ability to collate and analyze the calls processed by the PBX within any desired time period. To access this hover on ‘Reports Tab’ and click ‘Call Reports’ on the drop-down. Each call list displays information...
HOW TO MANAGE THE DIVERSION STATUS FROM OWN UI
By using divert you can divert calls arriving at your own extension to another PBX extension, an external  number or your own mobile (for more information consult the page call actions). The divert status is notified by the GUI to the user in the way indicated by...
HOW TO MAKE A CALL FROM THE VOISPEED UI
The VOIspeed UI can be used to start calls quickly and easily; a call can be made from the VOIspeed UI using various procedures: CALL TO ANOTHER USER ON YOUR PHONE SYSTEM The VOIspeed UI allows you to locate users within the phone system by...
HOW TO PUT A CALL ON HOLD FROM THE UI
When there’s at least one active call it can be put on hold from the UI using a function key available on the “Active call” panel All you have to do is click on the pause key in the box for the call; the call on hold...
UCloud – Call Analysis

To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…

UCloud – Voicemails

To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…

UCloud – Departments

To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…

UCloud – Users

To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…

UCloud – Company Setup

To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…

GDPR Panel – overview

In this article we will give a general overview of the GDPR panel looking at the specific elements to change in order to customise all privacy and data processing settings.

GDPR Panel – permissions

In this article we will see how it is possible to personalise all permissions related to users accounts. In the section Configuration–>GDPR, selecting the…

GDPR Panel – reporting

In this article we show the setting required to personalise how call reporting and call recordings are displayed. In the section Configuration–>GDPR, selecting…

GDPR Panel – data portability

In this article we will see how it is possible to guarantee the data portability and the right to be forgotten on all data stored in the VOIspeed PBX.

Use your smartphone
VOIspeed UCloud App

The VOIspeed APP can be downloaded from the app store from whichever device you use (whether Apple or Android)

Answer, Reject or End a Call

The GUI displays the list of devices associated with user in the top left corner of the GUI. Please see the description of the devices

Come scegliere le impostazioni di gestione della chiamata sulla propria UI
VOIspeed V6 Video Guides

Documentation on how to use our VOIspeed GUI software application to make your life and calls at the work place easier..

Record a Call

Record all your conversations by clicking on the recording button of your User Interface or automatic recording from the server…

V6 Changelog

This page shows all of the latest updates that R&D have made to the VOIspeed PBX with all the release notes

disconnections
Port Openings V4 & V6

The listed port openings are required for VOIspeed to function, On Site PBX scenarios any firewall/router needs to be configured with..

Make a call

You can make a call from the GUI by double clicking on the desired contact which could be an internal user or a contact from the address book

Groups and Departments

You can access the all departments on the GUI by clicking on the group icon at the top left corner of the GUI.

FIrewall Ports Setup
Configuring User Accounts

To access the configuration of GUI click on the setting icon Settings Vert of the configuration and then click on the User section from the top menu

State of the GUI

You can select the state of the GUI by clicking on the drop down menu in the top left hand corner of the GUI

Pick up a call

To pick a call from an extension that is ringing (the edge of the corresponding user is orange), right click on the user icon

Gigaset N300
Overview of the GUI

The VOIspeed 6 Graphical User Interface (GUI) is a centralised control application which manages user communication devices

All the supported firmware for VOIspeed
Download Library

The VOIspeed APP can be downloaded from the app store from whichever device you use (whether Apple or Android)

How to install mySQL
How to install mySQL

Go here and download the latest “mysql-installer-web-community-x.x.xx.x.msi” file (currently mysql-installer-web-community-5.6.17.0.msi)

UCLOUD – Call Analyser

You can generate regular reports sent by email or display a dashboard for your sales team using the integration with reporting tools

Interested in reselling?

DiventaRivenditore

Becoming a VOIspeed partner is an opportunity to grow your business and add value to your customers.

Looking for a phone system?

MaggioriInformazioni

Would you like to have more information about our telephone services and products? One of our consultants will contact you to discuss your requirements