Please browse the articles below to see if you can find a resolution to your technical problems. If you still have no luck, press the button on the right and follow the steps to run the software. If you have a valid support contract with us, you can contact our support team with the ID provided by the software and one of the engineers will be able to access your computer remotely. Thank you.

download_teamviewer
  • All
  • GUI VOIspeed V6
  • Server UCloud
  • UI VOIspeed
How to Create a Conference Call

Conference Call Making a Conference Call via the User interface is simple with our drag and drop feature.  For internal conference calls, you can simply drag and drop other people’s photos/extensions into the left-hand side of the screen, put the first caller on hold, and…

OVERVIEW OF THE VOISPEED UCLOUD USER INTERFACE (UI)
The VOIspeed UCloud User Interface (UI)  is a command console for managing the user’s communication devices (SIP and mobile devices). It is also an instrument for monitoring ones' own activities and those of other users. The UCloud is not a phone or softphone and so does...
HOW TO MAKE A CALL FROM THE VOISPEED UI
It is quick and easy for you to make a call from VOIspeed UI.  There are several ways to make a call from the User Interface: CALL ANOTHER USER ON YOUR PHONE SYSTEM The VOIspeed UI allows you to locate users within the phone system...
How to search for a contact within the UI
If you need to search for a contact within the UI, you can see them listed by name/photo by clicking on the icon . Users are organised by group or department. The departments created by the administrator will be automatically downloaded from the phone system...
esplora risorse
HOW TO SEARCH A CONTACT IN UI PHONE BOOK
To search for a contact in the UI phone book, just go into the Phone book with the icon and type the keyword in the search field (name, surname, company, or telephone number) relating to the contact. The contact search starts by typing at least...
HOW TO MANAGE A CALL THROUGH THE UI
The arrival of a new call, besides making the user’s telephone ring, is simultaneously notified by the VOIspeed UI in two ways: By displaying an orange-edged box in the left-hand section of the UI: this box, apart from inviting the user to answer, shows other...
Come entrare o uscire da un gruppo di risposta
HOW TO INTERPRET THE STATUS OF PHONE SYSTEM EXTENSIONS
The VOIspeed UCloud UI allows you to have an immediate view of the status of phone system extension. Possible statuses are colour coded by the dot colour of the user’s avatar as follows: User Free User in Do Not Disturb extension that does not receive calls User...
How to Manage your own User Interface Status
Manage your own User Interface status by opening the drop-down menu of the UI in line with the coloured ring to the right of and below the user avatar, and select the desired status: Logs in to the phone system and activates the UI Prevents...
HOW TO DISPLAY THE LIST OF CALLS FROM THE UI
In this section you will find call reports, divided into missed calls, received and sent, calls recorded and voicemail messages For calls 3 different types of report are accessible through the following selection keys: Calls Made (outgoing) Calls Received (incoming) Missed Calls (not answered) Every...
Voicemail
HOW TO RETRIEVE MESSAGES FROM YOUR UI VOICEMAIL
To retrieve messages from your own UI voicemail you need to access the reports section by clicking on the  icon.  In this section you will find call reports, divided into calls missed, received and sent, calls recorded and voicemail messages. For messages in your own voicemail just...
Voicemail
VOICEMAIL REPORT
The voicemail report lists the voicemails received within a specified time frame. To access this hover on ‘Reports Tab’ and click ‘Voicemails’ on the drop-down. The voicemail list displays information on the Voicemail message, the date and time, duration, Author (caller) and Status (new or...
CALL RECORDING FROM THE UI
When a call is in progress you can record the conversation with the other party (call recording).  To begin recording you simply click on the recording button on the active call panel.  The red button will be displayed for the entire recording. To finish recording...
How to park a call from the UI
Parking a call allows you to put an ongoing call on hold, freeing your terminal which can then make other calls. The parked call is instead placed in a particular area of ​​the PBX available to all users who can retrieve them at any time....
Centralino VOIspeed interfacce
HOW TO FORWARD A CALL FROM THE UI
To understand how to call forward from the UI, we will start by saying that a call can be forwarded in two ways: with supervision or blind. The difference between the two consists of the fact that in the former the recipient is called and his/her reply...
HOW TO PUT A CALL ON HOLD FROM THE UI
When there’s at least one active call it can be put on hold from the UI using a function key available on the “Active call” panel All you have to do is click on the pause key in the box for the call; the call on hold...
How to create and manage a call reminder

This article explains the call reminder function: how to create a reminder on the UI to make a call, and how to manage reminders. The reminders are used to schedule calls with known contacts. Together with the phone call notes, this feature helps the UI…

configura una rotta WAN
How to add communication devices to the UI
The UI VOIspeed allows each user to add a communication device up to 4 times, including a mobile phone. In order for a device to be linked with a specific user, it must be set to authenticate on the PBX with the user's account (user...
HOW TO PICK UP A CALL RINGING ON ANOTHER EXTENSION
To pick up a call that is ringing on another extension (the user's border is orange), click with the right mouse button over the user with the orange border and then click the call pick up button. The call will be automatically routed to your...
Broadcast announcements from your own UI

In this article, you can see how to broadcast announcements from your own VOIspeed User Interface, reproducing a message on different devices and locations at the same time. The user can enable this feature  (see VOIspeed user settings ) from the Settings section accessible from…

HOW TO CREATE A NEW CONTACT IN THE UI PHONEBOOK
TO add a new contact, enter the Phonebook section of the UI and press the key. INSERT INFORMATION For each new contact added via your own UI you can decide to make it visible to – and/or editable by – all users of your own company. Apart from...
How to retrieve notes and scheduled calls on a contact

The basic idea is similar to that of a CRMs for which you can retrieve details of a company contact, calls and notes linked to that contact.  As VOIspeed UCloud is a telephony platform, this mini CRM focuses on calls. To see the phone activity…

HOW TO SELECT SETTINGS FOR MANAGING A CALL ON YOUR OWN UI
In this section we will see how to select settings for managing calls on your own UI; this enables you to personalise the behaviour of the communication devices connected to your UI when a call comes in. Clicking on the icon gives access to the settings...
How to create and view notes for a call

Here you will learn how to use the note service to either add a new note to a call or find a list of notes already created. These are notes that allow you to retrieve the topic of the call or keep a small diary…

How to access your call statistics

To access and download the statistics of your calls on the UI, click on the Reports TAB and choose the list of calls to be analysed. (using the keys for incoming calls, calls made and lost call) By clicking on the button it you can…

How to call from the UI using a specific line
When you want to use a specific telephone line (a specific gateway) to make a call to an external number, select the line from the list of lines available at the bottom of the UI VOIspeed call panel. To select the line just click on...
How to monitor the activity of a hunt group from your own UI

To use this feature the user must be enabled by the phone system administrator (see Creating and configuring Users ). From your own UCloud you can view in real time the traffic and activity of the individual components of the phone system response groups simply by…

VOIspeed User Interface with third-party software

The integration between the VOIspeed telephone (UI) and third-party SW, via our Integra software, allows  you to personalise your phone system with bespoke software. Integra In this section, you can integrate external programs by passing some parameters in conjunction with particular events. Through Integra and…

HOW TO MANAGE THE DIVERSION STATUS FROM OWN UI
By using divert you can move calls arriving at your own extension to another PBX extension, an external  number or your own mobile (for more information consult the page call actions). The status is notified by the GUI to the user in the way indicated by...
MONITOR ACTIVE USERS ON THE VOISPEED PBX

In the User Monitoring section, you can find the list of server users and their current status. It is also possible to know other information such as the department to which they belong, their personal data (name, surname, internal), their status, the terminals associated with them….

Gateway monitoring

This section displays the status of the gateways, i.e. the resources used to make and receive calls. In the Gateway monitoring table each line represents the status of a gateway. The data shown in the table is as follows: Type VoIP,  ISDN, Analogue Line, ISDN,…

HOW TO MANAGE HOT-DESKING PHONES
Available on UCloud is the new Hot-Desking feature that enables any user to link their extension number to a phone. We explain here how to manage devices (phones) with hot-desking functionality. The hot-desking device is a device whose association with a certain extension occurs only...
MONITOR THE EXECUTION OF THE INTERNAL PROCESSES OF THE EXCHANGE

INTRODUCTION VOIspeed UCloud uses the proprietary multiprocess architecture, called Atom, which allows the switchboard low-level operations to be divided into individual autonomous processes. This has a significant and positive impact on the stability and continuity of service of the system because if a particular process…

HOW TO SET UP CALL INTRUSION FOR OPERATOR TRAINING

This post informs you about how you set up a call between other users from your own UI, to provide support and real time using call intrusion.   Technically, this function called ‘call intrusion’ or ‘call barging’ is when an automatic conference call is created…

VIEW THE ACTIVE MEETING ROOMS ON THE VOISPEED EXCHANGE

In this section, you can view the status of the meeting room in progress. Here it is possible to see both the rooms with active participants and ones with no participants. Meaning of Columns: Extension: Extension number associated with the meeting room Name: Meeting room…

HOW TO MANAGE COMPANY CLOSURES FROM YOUR OWN USER AREA
INTRODUCTION The User Area is a switchboard section VOIspeed, through here the user can access some of the PBX configurations. It is accessed via the web directly from the UI, via the button that opens an internet explorer occurrence containing the user area. Company Closure Configuration A company closure is a particular state...
CONFIGURATION OF VOISPEED GATEWAYS

The gateways represent the entities through which the PBX communicates with the outside world, in other words, they represent the interface with the telephone lines of the company. A gateway can be a hardware device physically connected to the company’s telephone lines (ISDN, Analog, GSM), or it can be a…

DEVICES

ON PREMISES PLATFORM Below the Toolbox → device section, you will find a list of all the SIP User Agents that have registered at least once at the VOIspeed switchboard. The main feature of a User Agent is the string with which it presents itself to the PBX. Each…

Resource Explorer

Files from the Toolbox menu?  Windows Explorer accesses the management of the current company directory via WEB. The starting folder is indicated as Server and this contains all the files used by the company (audio file, configuration file and data import/export file). In this section of the configurator,…

CREATE A SHARED COMPANY PHONE BOOK
The VOIspeed telephone switchboard has a centralized Company Phonebook, within which public contacts (visible to all users) and private contacts (for the exclusive use of those who entered them) coexist. HOW TO CONFIGURE THE COMPANY DIRECTORY WITH THE VOISPEED SWITCHBOARD By accessing the Address Book area ( Toolbox - Address...
CHECK THE OPERATION OF E-MAILS
The VOIspeed switchboard uses e-mails to send information relating to its activities: for example for communicating the credentials of new users and sending messages from company voice boxes (voicemail). In this section, it is possible to verify the correct sending of e-mails by the PBX. In...
MONITORING SYNCHRONISATION
Monitoring Synchronisation synchronisation The  asynchronous communication mechanism between the PBX and the Web Configurator means that often the saved configurations of the administrator , sent by the configurator to the PBX are not received at the moment of confirmation, as one or more modified entities...
UCLOUD SWITCHBOARD ERROR
Section Toolbox - Reports of the PBX, it is very useful for the agnosticare problems, most of the time, related to its connectivity, or of some UI device or misconfigured, sometimes related to VoIP operators. This section is to show abnormal events related to the verse entities (users, gateways, IU) of the PBX. Every new event has a date of start...
MONITOR ACTIVE CALLS ON THE VOISPEED EXCHANGE
In the Caller Tracking section, we find all the information regarding outgoing and incoming calls in real time. The information on this page concerns the call start time, the calling user/number, the called user/number, if the call is being recorded, the status of the call,...
THE VOISPEED SWITCHBOARD DIAGNOSTICS

The Diagnostics section, accessible from the Toolbox menu -> Diagnostics, allows access to the switchboard event log and to make a specific diagnosis of the problems. This area can also be accessed from the Call Report. By clicking on the icon it is possible to download the current track while clicking…

CONFIGURE ROUTING RULES

Routing rules are used to tell the PBX how to handle calls (incoming and outgoing) based on different selection criteria. The routing takes care of selecting the gateway on which to forward outgoing calls, sorting incoming calls to the said switchboard entities. A routing rule is essentially…

CONFIGURE THE LCR

The LCR (Least Cost Routing) module allows you to define routing rules for outgoing calls, ie to establish which gateway and therefore telephone line route a call. On the basis of the prefix, then, it is possible to define an entire class of numbers. For example,…

MONITOR ACTIVE USERS ON THE VOISPEED Phone system
The User Monitoring section lets you see the current status of users of the server. It will also display other information such as the department to which they belong, their personal data (name, surname, extension), and the terminals associated with them.   STATE The states...
UCloud – Meeting Rooms

To configure the Company, go to Settings –> Companies node. The Company management tab allows you to view all active companies on the…

Interested in reselling?

DiventaRivenditore

Becoming a VOIspeed partner is an opportunity to grow your business and add value to your customers. Discover our partnership programme.

Looking for a phone system?

MaggioriInformazioni

Would you like to have more information about our telephone services and products? One of our consultants will contact you to discuss your requirements