VOIspeed support for our resellers and end users is delivered and managed in a number of ways.  Firstly, you can browse the posts below to learn more about how to use your VOIspeed phone system, the User Interface on your computer, and the VOIspeed App on your mobile. Secondly, you can click on the link for a web demo.

 

If you require further support and have a valid support contract with us, you are welcome to request an overview on your computer of the software from one of our engineers.  Please email our support team also if you have a techncial issue  support@voispeed.co.uk .  The engineers may resolve your issue/ticket online and comunicate with you via our ticketing system or call you if they need to access your computer remotely.  If asked to access remote support, please click on the ‘Remote Support’ below, providing you with a TeamViewer ID to pass on to the engineer. Following this link you can provide our technical department with all the information needed to create a new phone system for you.

 

Please note that on this page there  is an additional button below for the internet based VOIspeed User Interface.  This may be useful if you have a mac or want to use our software on your brower (as opposed to a Windows Application).

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  • GUI VOIspeed V6
  • Server UCloud
  • UI VOIspeed
Use your smartphone
VOIspeed App

The VOIspeed APP can be downloaded from the app store from whichever device you use (whether Apple or Android)

Voicemail
VOICEMAIL REPORT

By default this displays voicemails report received for the current day. Clicking on the advanced search bar allows you to modify the settings of the list.

CALL RECORDING FROM THE UI

When a call is in progress you can record the conversation with the other party (call recording).  To record simply click the call recording button.

How to park a call from the UI

The parked call is placed in an area of ​​the PBX available to all users who can retrieve them at any time. Users are able to see calls parked in their UI.

Broadcast announcements from your own UI

In this article, you can see how to broadcast announcements from your own VOIspeed User Interface, reproducing a message on different devices and locations at the same time. The user can enable this feature  (see VOIspeed user settings ) from the Settings section accessible from…

How to retrieve notes and scheduled calls on a contact

The basic idea is similar to that of a CRMs for which you can retrieve details of a company contact, calls and notes linked to that contact.  As VOIspeed UCloud is a telephony platform, this mini CRM focuses on calls. To see the phone activity…

HOW TO SELECT SETTINGS FOR MANAGING A CALL ON YOUR OWN UI
In this section we will see how to select settings for managing calls on your own UI; this enables you to personalise the behaviour of the communication devices connected to your UI when a call comes in. Clicking on the icon gives access to the settings...
How to create and view notes for a call

Here you will learn how to use the note service to either add a new note to a call or find a notes already created. This is a note that allows you to retrieve the topic of the call or keep a small.diary of communications…

How to access your call statistics

To access and download the statistics of your calls on the UI, click on the Reports TAB.and choose the list of calls you would like to analyse. (using the keys for incoming calls, calls made and lost call) By clicking on the button it you…

How to call from the UI using a specific line
When you want to use a specific telephone line (a specific gateway) to make a call to an external number, select it from the list of lines available at the bottom of the UI VOIspeed call panel. To select it just click on the star...
How to monitor the activity of a hunt group from your own UI
To use a hunt group the phone system administrator must enable the user (see Creating and configuring Users). From your own UCloud you can view in real time the traffic and activity of the individual components of the phone system response groups simply by referring...
VOIspeed User Interface with third-party software

The integration between the VOIspeed telephone (UI) and third-party SW, via our Integra software, allows  you to personalise your phone system with bespoke software. Integra In this section, you can integrate external programs by passing some parameters in conjunction with particular events. Through Integra and…

Business Continuity
HOW TO MANAGE THE DIVERSION STATUS FROM OWN UI
By using divert you can move calls arriving at your own extension to another PBX extension, an external  number or your own mobile (for more information consult the page call actions). The status is notified by the GUI to the user in the way indicated by...
MONITOR ACTIVE USERS ON THE VOISPEED PBX

In the User Monitoring section, you can find the list of server users and their current status. It is also possible to know other information such as the department to which they belong, their personal data (name, surname, internal), their status, the terminals associated with them….

Gateway monitoring

This section displays the status of the gateways, i.e. the resources used to make and receive calls. In the Gateway monitoring table each line represents the status of a gateway. The data shown in the table is as follows: Type VoIP,  ISDN, Analogue Line, ISDN,…

HOW TO MANAGE HOT-DESKING PHONES
Available on UCloud is the new Hot-Desking feature that enables any user to link their extension number to a phone. We explain here how to manage devices (phones) with hot-desking functionality. The hot-desking device is a device whose association with a certain extension occurs only...
Monitoring the internal exchange process

INTRODUCTION VOIspeed UCloud uses the proprietary multiprocess architecture, called Atom, which allows the switchboard low-level operations to be divided into individual autonomous processes. This has a significant and positive impact on the stability and continuity of service of the system because if a particular process…

Business Continuity
HOW TO SET UP CALL INTRUSION FOR OPERATOR TRAINING

This post informs you about how you set up a call between other users from your own UI, to provide support and real time using call intrusion.   Technically, this function called ‘call intrusion’ or ‘call barging’ is when an automatic conference call is created…

VIEW THE ACTIVE MEETING ROOMS ON THE VOISPEED EXCHANGE

In this section, you can view the status of the meeting room in progress. Here it is possible to see both the rooms with active participants and ones with no participants. Meaning of Columns: Extension: Extension number associated with the meeting room Name: Meeting room…

HOW TO MANAGE COMPANY CLOSURES FROM YOUR OWN USER AREA
INTRODUCTION The User Area is a switchboard section VOIspeed, through here the user can access some of the PBX configurations. It is accessed via the web directly from the UI, via the button that opens an internet explorer occurrence containing the user area. Company Closure Configuration A company closure is a particular state...
CONFIGURATION OF VOISPEED GATEWAYS

The gateways represent the entities through which the PBX communicates with the outside world, in other words, they represent the interface with the telephone lines of the company. A gateway can be a hardware device physically connected to the company’s telephone lines (ISDN, Analog, GSM), or it can be a…

DEVICES

ON PREMISES PLATFORM Below the Toolbox → device section, you will find a list of all the SIP User Agents that have registered at least once at the VOIspeed switchboard. The main feature of a User Agent is the string with which it presents itself to the PBX. Each…

Resource Explorer

Files from the Toolbox menu?  Windows Explorer accesses the management of the current company directory via WEB. The starting folder is indicated as Server and this contains all the files used by the company (audio file, configuration file and data import/export file). In this section of the configurator,…

CREATE A SHARED COMPANY PHONE BOOK
The VOIspeed telephone switchboard has a centralized Company Phonebook, within which public contacts (visible to all users) and private contacts (for the exclusive use of those who entered them) coexist. HOW TO CONFIGURE THE COMPANY DIRECTORY WITH THE VOISPEED SWITCHBOARD By accessing the Address Book area ( Toolbox - Address...
CHECK THE OPERATION OF E-MAILS
The VOIspeed switchboard uses e-mails to send information relating to its activities: for example for communicating the credentials of new users and sending messages from company voice boxes (voicemail). In this section, it is possible to verify the correct sending of e-mails by the PBX. In...
MONITORING SYNCHRONISATION
Monitoring Synchronisation synchronisation The  asynchronous communication mechanism between the PBX and the Web Configurator means that often the saved configurations of the administrator , sent by the configurator to the PBX are not received at the moment of confirmation, as one or more modified entities...
UCLOUD SWITCHBOARD ERROR
Section Toolbox - Reports of the PBX, it is very useful for the agnosticare problems, most of the time, related to its connectivity, or of some UI device or misconfigured, sometimes related to VoIP operators. This section is to show abnormal events related to the verse entities (users, gateways, IU) of the PBX. Every new event has a date of start...
MONITOR ACTIVE CALLS ON THE VOISPEED EXCHANGE
In the Caller Tracking section, we find all the information regarding outgoing and incoming calls in real time. The information on this page concerns the call start time, the calling user/number, the called user/number, if the call is being recorded, the status of the call,...
THE VOISPEED SWITCHBOARD DIAGNOSTICS

The Diagnostics section, accessible from the Toolbox menu -> Diagnostics, allows access to the switchboard event log and to make a specific diagnosis of the problems. This area can also be accessed from the Call Report. By clicking on the icon it is possible to download the current track while clicking…

CONFIGURE ROUTING RULES

Routing rules are used to tell the PBX how to handle calls (incoming and outgoing) based on different selection criteria. The routing takes care of selecting the gateway on which to forward outgoing calls, sorting incoming calls to the said switchboard entities. A routing rule is essentially…

CONFIGURE THE LCR

The LCR (Least Cost Routing) module allows you to define routing rules for outgoing calls, ie to establish which gateway and therefore telephone line route a call. On the basis of the prefix, then, it is possible to define an entire class of numbers. For example,…

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