Conference calling involves 3 or more people in a phone call, conversing simultaneously. It allows people from different locations to communicate with each other. Get in touch with your colleagues and clients! Very useful for Monday morning meetings!
There are 2 ways in how you can do this with VOIspeed:
Drag and drop method: Using the user interface, you can call all parties, then drag and drop them into each other. Please read below.
Conference bridge: You can create a conference room with an external number where people can call in at an agreed time with their dial-in number and PIN code. For more information on this method, please see how to setup a meeting room.
Note: You must be an admin to set this up and have a spare number to use as the dial-in number. You can also get in touch with our technical team to set this up. For any requests, please email into email@example.com or call us at 01727238552.
Making a Conference Call via the User interface is simple with our drag and drop feature. For internal conference calls, you can simply drag and drop other people’s photos/extensions into the left-hand side of the screen, put the first caller on hold, and then drag the subsequent callers on to their extension.
Please ensure that you click on the picture(as opposed to the arrow which transfers the call).In the same way you can easily answer a call externally and bring your colleagues into the conversation (see screenshot below).
For external callers, you can call them or be called. With the active call you can manipulate the call the same way as the above.
Conference Bridge/Meeting Room
For a large number of external conference call attendees and for example, if you are all working remotely, it is better to set up a conference bridge meeting room. Please note too, that you may wish to use the meeting room feature if you don’t wish to pay for the call on your own line.
To set up a meeting room you need to contact your phone system administrator or email our support team. They will provide you with a Conference number that they have created specifically as a Conference Bridge.
Simply call this number (or add it to your speed dials) at the appropriate time to dial into the meeting room. Once you have called the meeting room you will be prompted to enter the pin number. With an internal call, for example, your Monday morning meetings, you simply call the pin number to get access. If, however, you are calling in from a mobile phone, then you should call the meeting room number and add the pin code.
As others join the meeting room you will be able to speak and hear them all as if you were in a regular call.
To learn about other features on your User Interface (UI), please see those listed under this link: VOIspeed User Interface Help